Introduction
China Railway is the state-owned railway operator in China, connecting Beijing, Badaling, Datong, Tianjin, Qingdao, Xi An, Harbin, Shanghai, Suzhou, Hangzhou, Huangshan, Chengdu, Chongqing, Changsha, Lhasa, Kunming, Dali, Lijiang, Xishuangbanna, Guilin, Guangzhou, Shenzhen, Xiamen and Sanya.
Review
Routes
Passenger class
The following passenger classes are available with China Railway:
Change policy
The following change terms apply to the train fares:
China Railway | Change time/date |
Fare Business class Seat | Not permitted |
Fare Premier class Seat | Not permitted |
Fare First class Seat | Not permitted |
Fare Soft Sleeper 4-Berth | Not permitted |
Fare Second class Seat | Not permitted |
Fare Soft Sleeper 4-Berth | Not permitted |
Fare Deluxe Soft Sleeper 2-Berth | Not permitted |
Fare Hard Sleeper 6-Berth | Not permitted |
Fare Supplementary seat | Not permitted |
Fare No seat | Not permitted |
Fare Hard seat | Not permitted |
Fare Soft seat | Not permitted |
In accordance with the policy of China Railway, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.
Cancellation policy
The following cancellation terms apply to the train fares:
China Railway | Cancellation before departure |
Fare Business class Seat | Permitted with fees |
Fare Premier class Seat | Permitted with fees |
Fare First class Seat | Permitted with fees |
Fare Soft Sleeper 4-Berth | Permitted with fees |
Fare Second class Seat | Permitted with fees |
Fare Soft Sleeper 4-Berth | Permitted with fees |
Fare Deluxe Soft Sleeper 2-Berth | Permitted with fees |
Fare Hard Sleeper 6-Berth | Permitted with fees |
Fare Supplementary seat | Permitted with fees |
Fare No seat | Permitted with fees |
Fare Hard seat | Permitted with fees |
Fare Soft seat | Permitted with fees |
If you wish to cancel your booking with China Railway, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure, except in public holidays. No ticket refund if the ticket has already been collected at the station or authorized ticket office.
Service fees will not be refunded. Cancellation fees will apply. Refund amount is subject to the railway authority.
For the route Hanoi-Nanning:
- 33% of the ticket fare + 50,000 VND per ticket if the ticket has been issued.
- No ticket refund if less than 3 days to departure.
For the route Guangzhou-Shenzhen-Hongkong:
- 5% of the ticket fare + 10 CNY per ticket if the ticket has been issued.
- 30% of the ticket fare + 10 CNY per ticket if 2 to 15 days to departure.
- 50% of the ticket fare + 10 CNY per ticket if 1 to 2 days to departure.
- No ticket refund if less than 1 day to departure or departure on public holiday.
For any other route:
- 10 CNY per ticket if the ticked has been issued.
- 5% of the ticket fare + 10 CNY per ticket if 2 to 15 days to departure.
- 10% of the ticket fare + 10 CNY per ticket if 1 to 2 days to departure.
- No ticket refund if less than 1 day to departure or departure on public holiday.